GMAS will bring you to a page called “GMAS error” when something goes wrong in the system. The reason these errors appear vary, but usually intervention from the GMAS team is required. 

The screen is designed to help you report the issues easily, and to help the GMAS team troubleshoot the problem. It is made up of a message that informs you that there is a problem, a “Report error” button, and the details about the error for the GMAS team (which is hidden by default). 

When you land on this page, you should select “Report error”. Once you have done this, a pop-up window appears for additional content to be added. This space is available for you to communicate any information you would like about how you got to the error, or how the error may be impacting your work to the GMAS team. Once you select “Send message” from the pop-up window, a help desk ticket is created.

The help desk ticket contains your name, the project id where the error occurred, the browser you were in, the message you entered in the pop-up window, and the last 15 screens you visited before getting the error message in GMAS. The help desk ticket is treated exactly the same as if you had emailed contactgmas@harvard.edu. Shortly after selecting the button to report the error, a member of the GMAS team will email with a resolution to the issue, or requesting additional information if needed.